HarBri Return & Refund Policy

Last Updated: September 2026

At HarBri, our products are made for people who stand out. Because many of our products are made to order, all sales are final unless the item arrives damaged, defective, or you receive the wrong product.

Returns

We do not accept returns for change of mind, incorrect size selection, color preference, or simply deciding that you no longer want the item.

Before placing your order, please carefully review the product description, sizing information, and product details.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an item different from what you ordered, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging
• Photographs showing the damage or incorrect product

We will review your claim and, if approved, provide instructions for returning the item or arrange an appropriate replacement or resolution.

Do not ship an item back to us without contacting us first. Unauthorized returns may not be accepted.

Approved Returns

In the rare situation where HarBri authorizes a return for reasons other than a damaged, defective, or incorrectly shipped item, a 25% restocking fee will be deducted from the eligible refund.

The customer is responsible for the cost of shipping the item back to HarBri. Return shipping is at the customer's own expense and discretion, and HarBri is not responsible for items lost or damaged while being returned.

The item must be returned in its original condition and, when applicable, with original packaging.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method, less any applicable 25% restocking fee and other non-refundable charges.

Original shipping charges are generally non-refundable.

Important

HarBri is not responsible for packages that are lost, stolen, or misdelivered after the carrier confirms delivery to the address provided by the customer.

If you have an issue with your order, please contact us before sending anything back so we can help determine the appropriate resolution.

By placing an order with HarBri, you acknowledge and agree to the terms of this Return & Refund Policy.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@harbri.com.